We have rarely had
a West Sacramento Short Sale where Chase was
the servicer where we did not have to escalate the file to senior management.
This recent file was no
exception. We have been working on this Short Sale file for way, way too long. We
had a good offer that would not only save the investor thousands but also help
the homeowner avoid foreclosure. We received the short saleapproval letter however it was different
from what we had submitted. Chase changed
the terms when they approved the short sale. Well those changes were not
acceptable to the buyer. Let’s face it, you don’t just change the terms and
expect to force feed the approval down everyone’s throat – maybe if you
are Chase you do.
We did all we could through
the “normal” channels only to be stonewalled at every turn. We had escalated
the file to a contact at Chase who
is normally very helpful but also very busy. Haven spoken to her on Monday we
felt assured the file would be handled by Friday. Each day we received voice
mail when calling until finally we received an email on Friday stating she was
out of the office until the following Tuesday. With a foreclosure sale date
scheduled for the following Monday we knew it was time to go “over the top” as
they say.
We blasted out an email
to every Chase Senior Manager we could find. Did we
do it once? Twice? Three times? No we blasted it out every 2 hours from 7 AM
until 4 PM.
Well, we have quite a
few angry managers at Chase.
We were called unprofessional and were told that was no way to get a return
call or resolution, but you know what? We got a response and it looks like our
sale date will be postponed allowing us time to resolve the issue and close the
escrow.
Did we make new enemies?
Probably, but I don’t work for Chase, I work for the seller. If you were working with an agent who
was a Chase Priority Partner would they have gone
to those extremes – not likely.
Is a West Sacramento Short Sale Right for Me?
To get a better idea
of when
your West Sacramento home will be worth what you owe, log in
to www.shortsaleandloanmod.info for
a free estimate or call me today for a free no obligation consultation or for
the latest West Sacramento short sale information. Call me
today and sleep better tonight; you’ll be glad you did
No comments:
Post a Comment